ANIMUS - Frequently Asked Questions

Every Animus system is built to order. Most builds take 3–7 working days, depending on component availability and the tier you’ve chosen. We’ll keep you updated throughout the process.

Yes — every PC goes through full validation, including: • Thermal checks • Stability testing • Game‑ready performance verification We only ship once we’re confident the system is performing exactly as it should.

We ship using trusted UK couriers such as DPD, Royal Mail Special Delivery, or UPS, depending on system size and insurance requirements. All shipments are tracked, insured, and require a signature.

Absolutely. Once your system is dispatched, you’ll receive: • A tracking number • A dispatch confirmation email • Courier updates as your PC makes its way to you

Yes — full details are on our Refunds & Returns page. In short: • You can cancel before the build begins for a full refund • Faulty systems are covered by a 30‑day right to repair, replace, or refund • Change‑of‑mind returns aren’t accepted once assembly has started, as each PC is custom‑built

All systems come with an Animus Warranty, covering hardware faults and failures. Full details are on the Aftercare & Warranty page.

Definitely. Animus systems are built with standard, non‑proprietary components, making future upgrades straightforward. If you ever want advice on the best upgrade path, just reach out.

Yes — if you want something specific (different case, GPU, storage layout, etc.), contact us and we’ll see what’s possible. We’re a boutique builder, so flexibility is part of what we do.

Every Animus system ships with a clean, hand‑tuned installation of Windows 11. We install all updates, drivers, firmware, and performance optimisations, then prepare the machine in OOBE (Out‑of‑Box Experience) mode for you to complete the final setup. To keep licensing flexible, activation is left to you — simply enter your Windows 11 key or sign in with a Microsoft account that already holds a transferable licence. The system is fully functional out of the box and can be activated at any time.

If your system arrives with visible damage: 1. Photograph the box and any affected areas 2. Contact us within 48 hours 3. We’ll handle the courier claim and arrange repair or replacement

Not yet — Animus currently ships within the UK only. International shipping may be added in the future as we scale.

Of course. If you’re unsure which system suits your needs — gaming, creative work, streaming, or all‑round performance — message us and we’ll guide you based on real‑world use, not marketing fluff.

We currently accept all common and standard digital payment methods such as debit/credit card, Apple pay and Google Pay. This includes some pay later and 'pay in 3' options through partners like PayPal, Clearpay and Klarna. Financing options may be added in the future.

Every Animus PC includes: • Your fully validated system • Power cable • Any accessories or extras included with your components (Wi‑Fi antennas, case fittings, etc.) • A quick‑start guide